Lyman Customer Serbice

  • 1.3K Views
  • Last Post 01 November 2015
LWesthoff posted this 24 September 2015

Day before yesterday, in the process of changing my Lyman Ram Prime die from large primer to small primer, I managed to lose the tiniest setscrew on the die.  Trolled all over the bench AND the floor with a magnet - no luck.  Today I called Lyman and told them my problem.  Told the young lady at Lyman, in response to her question, that since I'd lost it once, I probably should order two replacements - just in case., I asked what the charge would be.  She said the setscrews cost a dollar each, but the shipping costs were four bucks, SO SHE WOULD JUST SEND ME A COUPLE OF SETSCREWS FOR NOTHING!!!  FREE!! I've long ago decided that the Lyman Ram Prime tool was the best tool for that particular operation that I've ever used (I've actually worn out a couple of hand held priming tools).  Now I've  decided Lyman customer service is about as good as you can get, too. Just thought I ought to share the story with the rest of my CBA member friends. Wes 

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RicinYakima posted this 24 September 2015

Wes,

It is amazing that “nice on the phone” people get better service than angry folks who tell the company they have crappy stuff. I have had nothing but good service from almost everyone in the shooting field except Remington.

Ric

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bandmiller2 posted this 25 September 2015

Company's with that business philosophy usually prosper, just look at the positive advertising they just gleaned from what cost them pennies. Frank C.

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bigbore52 posted this 26 September 2015

Wes, I had exactly the same experience with Lyman few months back on a missing lock ring - nothing is too much trouble for them. But you can add them fixing the overseas postage as well.....That's why I continue to support them...:P

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JeffinNZ posted this 26 September 2015

Good to hear.

Likewise I was working on an order of fibre wads and info pamphlets from Ballistic Products (BPI) this week. Turned out the shipping was going to be prohibitive so I just ordered the pamphlets but Eric at BPI just emailed them at no cost. Very decent of them.

Cheers from New Zealand

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Dirtybore posted this 01 November 2015

I phoned them 3 days ago with several technical questions. the phone answering person transferred me to a technician who would be able to answer my question. The phone picked up and I had to leave a message. They haven't returned the call yet, I'm not impressed.

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bandmiller2 posted this 01 November 2015

In most companys if you can break through the firewall of receptionist/sales people and talk to engineering you will get the whole scoop. Talked to one company engineer about fire truck compartment door sensors asked him why they were so expensive, he says corperate greed. He told me they just redesigned the troublesome unit and if I can wait a month they would have sold off the old units and the new ones would ship. Frank C.

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