When I sent two PACT digital scales back for warranty work in November, it didn't sound as if they would get to them very fast. Three months later (I had kind of forgotten about them), and a package arrived today with two brand-new looking scales. They actually were the originals, but very nice and clean. Plugged them in and they seem to be working fine. The older scale did not originally have an infrared port, but one has now been added. This scale is probably 20 years old, and the newer one is 15 years old. It's hard to believe it's that old!
I'm very pleased with PACT's warranty work. USA made and repaired; I'm happy with the scales.